At etcLeadership, we help companies large and small understand who their customers are, why they buy, how to keep them, and most importantly, how to build a sustainable infrastructure to grow the value of your customer relationships over time.

 

With over 20 years of experience building, growing, scaling, and leading in software companies, we understand what it takes to execute and create success.

 

We support clients through consulting, advising, and coaching in the following areas: 

 

go-to-market strategy & design

customer acquisition & growth strategy audit

customer experience management strategy & design

customer journey mapping

marketing strategy and planning

auditing business operations to streamline

customer success operations strategy audit & design

extending financial runway

outsourcing strategy

people operations and growth planning

executive and new leader coaching

professional development planning